When someone goes to you with a complaint, they want to be heard. They also want to know how things will change, but being heard comes first. So let them know you heard them. This can be as simple as thanking them for bringing the incident to your attention. You can say, “I hear you. Thanks for letting me know.”
certain level of enthusiasm until the real deal takes over, because I’ve gotten over the dread that accompanies small talk with strangers and am enjoying the experience (at least, as much as I can – it’s never going to be my favorite thing and that’s totally fine). Here are five of the ways I cope with conference networking as an introvert.